MAZDA
SSPD9 Repair a
Manufacturer communications
- Publication date
- 2025-08-21
- Received by NHTSA
- 2025-09-05
- NHTSA record numbers
- 11022770
Manufacturer summary
Original wording in English
Subject: Notification of Warranty Extension Program - Special Service Program (SSP) D9 2024 CX-90 and 2025 CX-70, SKYACTIV-G 2.5 PHEV – Water Heater Malfunction Mazda Motor Corporation has decided to conduct a Special Service Program (SSP) to extend the warranty coverage for a specific repair of the water heater concern on certain MY2024 CX-90 PHEV and MY2025 CX-70 PHEV vehicles that are equipped with the suspected water heater. The warranty coverage for an applicable repair has been extended to 8 years (96 months) from the original warranty start date, with no mileage limitation. Concern Outline: On certain subject vehicles, while warming up the cabin after starting the vehicle in EV mode, the nichrome wire in the water heater may break or a decrease in insulation resistance may be detected, causing the concerns described below: 1) The heater does not work properly. 2) The hybrid system warning light may turn on and the DTC P0AA6:00 may be stored in memory. - P0AA6:00 – High voltage insulation malfunction: Decrease in vehicle insulation resistance. This is a warranty extension for the specified repair only. Inspection and replacement of non-failed parts will not be eligible for reimbursement under this SSP to the dealer or customer. This program extends the warranty period for actual failures due to defects in workmanship or materials in accordance with the Mazda Warranty Policy and Procedures. If a customer arrives at your dealership with the concern described, please repair the vehicle under this Special Service Program. SSPD9 – Water Heater Malfunction WARRANTY EXTENSION For certain 2024 CX-90 PHEV and 2025 CX-70 PHEV vehicles that are equipped with the suspected water heater, the warranty coverage for an applicable repair of the water heater has been extended to 8 years (96 months) from the original warranty start date, with no mileage limitation. CONDITION OF CONCERN While warning up the cabin using the water heater after starting the vehicle in EV mode, the nichrome wire in the water heater may break or a decrease in insulation resistance may be detected, causing the concerns described below: Heater performance may become poor: 1. The hybrid system warning light may turn on and the DTC P0AA6:00 may be stored. 2. P0AA6:00 – High voltage insulation malfunction: Decrease in vehicle insulation resistance OWNER NOTIFICATION Mazda will notify all U.S. owners of the subject vehicles by first class mail no later than September 1, 2025. Owners will be advised that they do not need to bring their vehicle to a dealer if it does not exhibit the affected conditions. Owners will also be advised that any previous repair on the water heater due to concerns related to this SSP will be eligible for reimbursement if the repair was performed at the owner’s expense. Please refer the customer to the Owner Letter for reimbursement instructions. NO COVERAGE FOR BRANDED AND OTHER LIMITATIONS - EXCLUDED COVERAGE Per Warranty policy 3.26 all limitations apply to this Warranty Extension. There is no coverage for total loss/insurance/salvage or rebuilt titles (W1). If you are unsure about the policy please contact the Warranty Department. REPAIR PROCEDURE If you receive customer complaints about the check engine light ON with P0AA6:00 with any of the symptoms mentioned above, verify the concerns and perform appropriate repair according to the Service Information Technical Service Bulletin (TSB) No. 07-006/24. Note: Please always refer to the latest version of TSB.
Reported code forms
Manufacturer wording
Source wording can vary by vehicle and suffix. It is shown as written, not as a universal diagnosis.
Mazda
P0AA6:00High voltage insulation malfunction: Decrease in vehicle insulation resistanceMazda
P0AA6:00High voltage insulation malfunction: Decrease in vehicle insulation resistance OWNER NOTIFICATION Mazda will notify all U.SCheck vehicle applicability
A listed vehicle is a research lead. Confirm the engine, production range and software in the manufacturer's information.
| Make | Model | Model year |
|---|---|---|
| Mazda | CX-70 PLUG-IN HYBRID | 2025 |
| Mazda | CX-90 PLUG-IN HYBRID | 2024 |