TSB 24-2012

Some 2021-2023 Mach-E vehicles may exhibit the drive mode default to normal mode while driving and Drive Mode Not Available message displays in the center display screen with or without diagnostic trouble code (DTC) U0253 stored in the anti-lock brake system module (ABS). This may be due to the software in the SYNC module (APIM). The APIM software update that addresses the symptom listed in this bulletin may have been sent via Ford Power-Up software updates delivered over-the-air (OTA) to connected vehicles that have automatic updates enabled through the center display screen. Enter the vehicle identification number (VIN) in Professional Technician System (PTS) and check the OTA Dashboard under the Connected Vehicle tab for OTA update history. If an update to the APIM has successfully completed recently and the customer is reporting the symptoms are no longer present, this article may not apply.