LI82.85-P-080507

Complaint After successful commissioning of the HERMES control unit (N112/9) with XENTRY Diagnosis DVD 03/2026, the message "SOS - service not activated" appears on the instrument cluster. In addition, the following two conditions are also met:
• HERMES (N112/9) control unit: event code B15CE00 is ACTIVE and STORED (A+S)
• Vehicle Documentation System: For the HERMES control unit, the EID1, EID2, ICCID, IMEI, IMSI, TELNR fields in the "Identification/Serial number" column have the value "-" Cause Still under analysis Remedy Recommissioning of the HERMES control unit (N112/9) using XENTRY Diagnosis version 12/2025. This is mandatory: XENTRY→ "N112/9 - Control unit for telematics services (HERMES)" -> "Adaptations" -> "Control unit commissioning" -> "Commissioning of previously installed control unit"