RAM
08-323-25
Manufacturer communications
- Publication date
- 2025-09-27
- Received by NHTSA
- 2025-10-02
- NHTSA record numbers
- 11023595
Manufacturer summary
Original wording in English
Security Gateway Module (SGW) Software Update Customers may experience one or more of the following:
• SGW module is not responding to diagnostics and showing offline.
• If message for FOTA apprears, then a manual flash is required for SGW update.
• Diagnostic Trouble Code (DTC) U3033 - 00 Control module security certificate Missing/Invalid is active or stored and cannot clear. This DTC will not turn on the Malfunction Indicator Light (MIL). This bulletin involves flashing the SGW to the latest software level in the case that the FOTA did not function.
• SGW module is not responding to diagnostics and showing offline.
• If message for FOTA apprears, then a manual flash is required for SGW update.
• Diagnostic Trouble Code (DTC) U3033 - 00 Control module security certificate Missing/Invalid is active or stored and cannot clear. This DTC will not turn on the Malfunction Indicator Light (MIL). This bulletin involves flashing the SGW to the latest software level in the case that the FOTA did not function.
Reported code forms
Check vehicle applicability
A listed vehicle is a research lead. Confirm the engine, production range and software in the manufacturer's information.