CHRYSLER
08-103-25
Manufacturer communications
- Publication date
- 2025-04-05
- Received by NHTSA
- 2025-04-08
- NHTSA record numbers
- 11016871
Manufacturer summary
Original wording in English
"Radio U29.28 USB Software Update he customer may describe one or more of the following:
• Amplifier module sets Diagnostic Trouble Code (DTC) U0485 - Implausible Data Received Set.
• Radio reset (Rearview camera functions normally).
• Voice Recognition (VR) inoperable.
• Wireless CarPlay® inoperable.
• Audio sources inoperable.
• Display switches to Nav on VR prompt.
• Vehicle Positioning (Lat/Long) inoperable.
• Surround View Camera inoperable (Rearview camera functions normally).
• Unable to exit FamCam.
• Audio Repetition inoperable.
• Electric vehicle pages inoperable.
• Translated text is incorrect.
• Profile avatar changes in Valet Mode.
• Display does not return to idle mode after call.
• Dynamic rear view camera guidelines inoperable (Rearview camera functions normally).
• FOTA popup won’t dismiss.
• Ambient Lights Setting inoperable.
• Call Status on after all ended Favorites available in valet mode.
• SXMT® Favorites inoperable.
• Tutorial App inoperable.
• Audio Repetition stops during incoming calls.
• Unable to connect second device.
• Unable to exit Seat Comfort popup.
• Call does not end on the Instrument Panel Cluster (IPC).
• Seat Comfort graphic incorrect.
• Headphone button for front passenger display inoperable.
• Schedule update inoperable.
• USB media source inoperable on front passenger display.
• SXMT® inoperable.
• Wireless Android Auto® inoperable.
• Media sources duplicated.
• Audio unmuted at door close.
• Radio freeze (Rearview camera functions normally).
• Radio input lagging.
• Navigation active with no active route.
• Scheduled cabin cooling inoperable.
• Incorrect phone repetition displayed.
• Navigation routing inoperable.
• Unable to exit Electric Vehicle Pages.
• Comfort softkeys incorrect.
• Comfort graphic overlap.
• Unable to change audio sources.
• Audio sources unavailable after profile switch.
• No incoming call popup on Uconnect phone.
• FamCam image in black and white.
• SOS call status banner remains after call ended.
• Press and hold inoperable on comfort temperature slider.
• Setting preferences will not return to default.
• Display input lagging after CarPlay® is connected.
• Changing to unselected audio source.
• Setting preferences not saved on correct profile.
• Translation error in Portuguese.
• Memory seats not saved on correct profile.
• Audio loss.
• Incorrect keyboard in Japanese.
• SXMT® channel art incorrect.
• Rear Seat Entertainment (RSE) audio overlap.
• European Media Source (DAB) available on North America vehicles.
• Black screen (Rearview camera functions normally).
• Unable to delete profile.
• Assist call inoperable.
• Unable to navigate menu with ongoing SOS call. This update also includes the following software enhancements:
• Radio Software stability issues and moving to new U-branch software for core improvement This bulletin involves inspecting the software level and updating the software to U29.28. "
• Amplifier module sets Diagnostic Trouble Code (DTC) U0485 - Implausible Data Received Set.
• Radio reset (Rearview camera functions normally).
• Voice Recognition (VR) inoperable.
• Wireless CarPlay® inoperable.
• Audio sources inoperable.
• Display switches to Nav on VR prompt.
• Vehicle Positioning (Lat/Long) inoperable.
• Surround View Camera inoperable (Rearview camera functions normally).
• Unable to exit FamCam.
• Audio Repetition inoperable.
• Electric vehicle pages inoperable.
• Translated text is incorrect.
• Profile avatar changes in Valet Mode.
• Display does not return to idle mode after call.
• Dynamic rear view camera guidelines inoperable (Rearview camera functions normally).
• FOTA popup won’t dismiss.
• Ambient Lights Setting inoperable.
• Call Status on after all ended Favorites available in valet mode.
• SXMT® Favorites inoperable.
• Tutorial App inoperable.
• Audio Repetition stops during incoming calls.
• Unable to connect second device.
• Unable to exit Seat Comfort popup.
• Call does not end on the Instrument Panel Cluster (IPC).
• Seat Comfort graphic incorrect.
• Headphone button for front passenger display inoperable.
• Schedule update inoperable.
• USB media source inoperable on front passenger display.
• SXMT® inoperable.
• Wireless Android Auto® inoperable.
• Media sources duplicated.
• Audio unmuted at door close.
• Radio freeze (Rearview camera functions normally).
• Radio input lagging.
• Navigation active with no active route.
• Scheduled cabin cooling inoperable.
• Incorrect phone repetition displayed.
• Navigation routing inoperable.
• Unable to exit Electric Vehicle Pages.
• Comfort softkeys incorrect.
• Comfort graphic overlap.
• Unable to change audio sources.
• Audio sources unavailable after profile switch.
• No incoming call popup on Uconnect phone.
• FamCam image in black and white.
• SOS call status banner remains after call ended.
• Press and hold inoperable on comfort temperature slider.
• Setting preferences will not return to default.
• Display input lagging after CarPlay® is connected.
• Changing to unselected audio source.
• Setting preferences not saved on correct profile.
• Translation error in Portuguese.
• Memory seats not saved on correct profile.
• Audio loss.
• Incorrect keyboard in Japanese.
• SXMT® channel art incorrect.
• Rear Seat Entertainment (RSE) audio overlap.
• European Media Source (DAB) available on North America vehicles.
• Black screen (Rearview camera functions normally).
• Unable to delete profile.
• Assist call inoperable.
• Unable to navigate menu with ongoing SOS call. This update also includes the following software enhancements:
• Radio Software stability issues and moving to new U-branch software for core improvement This bulletin involves inspecting the software level and updating the software to U29.28. "
Reported code forms
Check vehicle applicability
A listed vehicle is a research lead. Confirm the engine, production range and software in the manufacturer's information.
| Make | Model | Model year |
|---|---|---|
| Chrysler | PACIFICA | 2023 |
| Chrysler | PACIFICA | 2022 |
| Chrysler | PACIFICA PLUG-IN HYBRID | 2023 |
| Chrysler | PACIFICA PLUG-IN HYBRID | 2022 |
| Chrysler | VOYAGER | 2023 |
| Chrysler | VOYAGER | 2022 |