JEEP
08-172-24
Manufacturer communications
- Publication date
- 2024-07-31
- Received by NHTSA
- 2024-08-05
- NHTSA record numbers
- 11005692
Manufacturer summary
Original wording in English
"Radio USB Update to R47.03.26 Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find that one or more of the following Diagnostic Trouble Codes (DTCs) have been set:
• B15A1-00 - Media Port 1 Connection.
• B15A2-00 - Media Port 2 Connection.
• B15A3-00 - Media Port 3 Connection.
• B15A4-00 - Media Port 4 Connection. The customer may also describe one of more of the following:
• **Tune knob does not move the scroll bar in Device Manager’s phone setting menu.
• Tune knob does not move the scroll bar in the Apps Drawer.
• Rejected incoming phone call using the radio screen but cluster continued to display incoming call message.
• Head Unit (HU) switches from SXM® to wireless without user’s input.
• Home screen Loading Data indefinitely after profile switch.
• Device List shows empty although there are devices connected.
• Unable to pair phone.
• Fuel consumption menu in radio not available.
• Radio and / or SXM® presets being lost. **
• Auto button on climate control screen not present.
• When Voice Recognition button is pressed on radio, wrong message is displayed.
• Bluetooth Pairings instead of connect Apple Carplay® or Android Auto® device.
• Wifi hotspot password always shows ""null"". Can’t use feature.
• Wifi hotspot name not recognized on customers cellular device.
• Language selection on radio can’t be saved after selecting.
• Wrong date format displayed using Korean language.
• Radio display is blank (rear view camera still operable).
• Radio touchscreen inoperative.
• Zoom In/Out button inoperative for rear view camera (rear view camera still operable).
• Rear Cross Path Mode and Blind Spot chime keeps playing when object is no longer present.
• Irregular chime frequency.
• Time format does not change from military to 12-hour format.
• ABC Jump Keyboard will not display.
• FOTA unable to receive software update due to head unit not checking into the server although it is being driven everyday.
• Pressing mute hard key while on phone call does not mute microphone.
• Adjust clock settings shortcut in home screen does not navigate you to the right screen.
• SXM® radio stuck on current channel, no audio and cannot navigate to other channels using soft keys or knob. This bulletin involves inspecting the software level and updating the software to: R47.03.26."
• B15A1-00 - Media Port 1 Connection.
• B15A2-00 - Media Port 2 Connection.
• B15A3-00 - Media Port 3 Connection.
• B15A4-00 - Media Port 4 Connection. The customer may also describe one of more of the following:
• **Tune knob does not move the scroll bar in Device Manager’s phone setting menu.
• Tune knob does not move the scroll bar in the Apps Drawer.
• Rejected incoming phone call using the radio screen but cluster continued to display incoming call message.
• Head Unit (HU) switches from SXM® to wireless without user’s input.
• Home screen Loading Data indefinitely after profile switch.
• Device List shows empty although there are devices connected.
• Unable to pair phone.
• Fuel consumption menu in radio not available.
• Radio and / or SXM® presets being lost. **
• Auto button on climate control screen not present.
• When Voice Recognition button is pressed on radio, wrong message is displayed.
• Bluetooth Pairings instead of connect Apple Carplay® or Android Auto® device.
• Wifi hotspot password always shows ""null"". Can’t use feature.
• Wifi hotspot name not recognized on customers cellular device.
• Language selection on radio can’t be saved after selecting.
• Wrong date format displayed using Korean language.
• Radio display is blank (rear view camera still operable).
• Radio touchscreen inoperative.
• Zoom In/Out button inoperative for rear view camera (rear view camera still operable).
• Rear Cross Path Mode and Blind Spot chime keeps playing when object is no longer present.
• Irregular chime frequency.
• Time format does not change from military to 12-hour format.
• ABC Jump Keyboard will not display.
• FOTA unable to receive software update due to head unit not checking into the server although it is being driven everyday.
• Pressing mute hard key while on phone call does not mute microphone.
• Adjust clock settings shortcut in home screen does not navigate you to the right screen.
• SXM® radio stuck on current channel, no audio and cannot navigate to other channels using soft keys or knob. This bulletin involves inspecting the software level and updating the software to: R47.03.26."
Reported code forms
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