SUBARU
15-251-19
Manufacturer communications
- Publication date
- 2019-09-26
- Received by NHTSA
- 2019-10-01
- NHTSA record numbers
- 10165548
Manufacturer summary
Original wording in English
This Service Information Bulletin provides additional diagnostics to follow when addressing a Telematics-related DTC B2A16. In most cases involving this DTC, the following scenario(s) occur:
• When trying to use the remote engine starter (RES) feature through Telematics (STARLINK / My Subaru app) the request is unsuccessful and the red Telematics indicator lamp illuminates.
• The customer takes their vehicle to the Retailer and the Technician finds the only code stored to be B2A16 in the DCM.
• The Technician diagnoses the DTC per the applicable Service Manual trouble tree and replaced the DCM.
• When trying to use the remote engine starter (RES) feature through Telematics (STARLINK / My Subaru app) the request is unsuccessful and the red Telematics indicator lamp illuminates.
• The customer takes their vehicle to the Retailer and the Technician finds the only code stored to be B2A16 in the DCM.
• The Technician diagnoses the DTC per the applicable Service Manual trouble tree and replaced the DCM.
Reported code forms
Check vehicle applicability
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