SA-012-26a

This Service Alert supersedes the previously issued SA(s) listed below. The changes are noted in Red. SA-012/26 02/26/2026 DESCRIPTION Some customers may experience a message "TCU Malfunction. Have the Vehicle Inspected" in the instrument cluster. Additional symptoms that may occur: Connected Vehicle One Time Passcode (OTP) may fail. Connected Vehicle Remote functions may fail. The following DTC's may be stored: B1252:87-8B:TCU - COMMUNICATION ERROR WITH CONNECTIVITY MASTER UNIT (CMU) U0198:00-03:CMU - COMMUNICATION ERROR WITH EMERGENCY CALL UNIT/TELEMATICS COMMUNICATION UNIT REPAIR PROCEDURE 1. Verify the concern. 2. Check if any of the following DTCs are stored: B1252:87-8B:TCU - COMMUNICATION ERROR WITH CONNECTIVITY MASTER UNIT (CMU) U0198:00-03:CMU - COMMUNICATION ERROR WITH EMERGENCY CALL UNIT/TELEMATICS COMMUNICATION UNIT Are the following DTCs stored? YES: Proceed to next step. NO: This service information does not apply. Continue troubleshooting using MGSS. 3. Check for electrical devices in the vehicle such as a device connected to USB hub, Dash Cam, Insurance Device, FasTrak........ect. Are there any customer electrical devices in the vehicle? YES: Document customer device used, then go to the next step. NO: Go to the next step. 4. Check for a Navi SD Card. Is the vehicle equipped with a Navi SD Card? YES: Replace the Navi SD Card. NO: Go to next step. 5. Complete the Dealer Connected Vehicle Questionnaire. 6. Collect CMU log data. Go to Infotainment/TCU --> Collecting CMU Log Data --> CMU Log Data Retrieval Instructions 7. Collect TCU log data. Go to Infotainment/TCU --> TCU Log Data Retrieval Instructions --> CMU Log Data Retrieval Instructions 8. Contact Hotline for additional assistance. 9. Release the vehicle to the customer. NOTE: This concern is currently under investigation