SSPE0 Dlr Ltr

Subject: Notification of Special Service Program (SSPE0) - 2025 CX-50 Hybrid - Hybrid System Failure Displayed on Instrument Cluster (DTC P2530:12) Dear Mazda Dealer Colleagues, Mazda Motor Corporation has decided to conduct a Special Service Program on certain 2025 CX-50 Hybrid vehicles. Concern Outline: When starting the vehicle, a Master Warning Light may turn on and a hybrid system failure message (Hybrid System Malfunction Have the Vehicle Inspected) may be displayed in the instrument cluster. The hybrid system may not activate, and the engine may not start, along with the DTC P2530:12 [Hybrid Control] and other numerous DTCs. Repair Outline: Reprogram the PT_GWU with the Mazda Modular Diagnostic System (M-MDS), using Mazda Diagnostic And Repair Software (MDARS) by following TSB 30-001/26 repair instructions. ACTION ITEM - STOP DELIVERY: All dealer inventory types: New, Certified Pre-Owned, or Used can be sold but not delivered until repaired. There are approximately 50 new vehicles in dealer stock and/or in transit to dealers. All affected dealer inventory types with this SSP must be repaired prior to delivery. The number of affected units at your dealership can be seen in Inventory & Sales 2.0 in eMDCS and VIN list (via an internal MNAO campaign reporting) will also be provided to your District Service Manager by 5pm (Pacific Time) on March 24, 2026. Owner Notification: Mazda will notify owners of affected vehicles no later than April 24, 2026 or earlier. Vehicles will display in eMDCS as “Open” on March 24, 2026 and all vehicles can be repaired immediately.