SA-015/26c

SA-015/26 - INFOTAINMENT CENTER DISPLAY AND CONNECTED VEHICLE IMPROPER OPERATION This Service Alert supersedes the previously issued SA(s) listed below. The changes are noted in Red. SA-015/26 04/09/26 and 03/25/26 and 03/13/26 Index Intermittent Globe with a slash icon Beep sound near the SOS button and SOS button amber or red LED Instrument Cluster Master Warning Light illuminated The center display screen is blank No data plan message DTC U2701:89 Center Display Home Screen Partial Boot Up No Connected Vehicle One Time Passcode (OTP) During a Bluetooth® phone call, tapping the navigation icon does not launch Google Maps During an Apple CarPlay phone call, the Climate Control full􀀀screen menu cannot be accessed While the Climate Control screen is displayed in full screen, tapping the Apple CarPlay icon does not launch Apple CarPlay REPAIR PROCEDURE simplified and updated recovery instructions Recovery - Turn off the vehicle and allow it to fully power down to sleep mode Turn off, exit, and lock the vehicle, let it sit for 5+ mins If the Recovery procedure above does not resolve the issue, perform the following: Disconnect the 12V battery negative cable. Wait 10+ minutes. Reconnect the 12V battery and retest. Inform the customer that Mazda is aware of the condition and is working on a resolution. Vehicle driving operation is not affected during these conditions. No repairs or component replacements should be attempted at this time. The vehicle may be released to the customer.